Aarthi Subramanian: TCS’s Ms Fixit Biography Career Executive Profile
Aarthi Subramanian serves as the Global Head of Delivery Excellence Group responsible for governance of service delivery, compliance and risk management. She has been appointed as an Executive Director in the Board of Directors of Tata Consultancy Services since 12th March, 2015.
Aarthi began her career in TCS in 1989 as a graduate trainee. She holds the degree of B.Tech in Computer Science from National Institute of Technology, Warangal (India) and Masters in Engineering Management from the University of Kansas, USA.
Subramanian last year became the first woman employee to make it to the board of directors of TCS and her colleagues lovingly call her as ‘Ms Fixit’.
Ms.Subramanian has a vast experience of more than 25 years and has performed various roles in India, Sweden, US and Canada and has rich experience in Account Management, Delivery and Large Program Management and is always keen to achieve excellence in service delivery.
One of her most challenging projects was Passport Seva Project for revolution and digitization of passport issuing process and it was the first citizen-centric programme in India of TCS.
“We had to take end-to-end ownership of the transformation as they had little IT capabilities.” She added that, “The biggest challenge was to manage the employees, who were resisting the change.”
Aarthi, even Chandra, spent innumerable hours with the employees to make the process harmonious,” said Vishwanathan.
In 2011, TCS set up 77 Passport Seva Kendras. The entire process of issuing a passport, from applying online to police verification and delivery, has been reduced to about a week. “The project is very close to us. Even today we get fantastic feedback from citizens,” says Subramanian.
Arthi Subramanian is also very enthusiastic about her heath too. She walks at least 6Kms every day and never changes her daily routine. She said that, “Walking helps me not only unwind but also do a lot of thinking.” On weekends wherever she is, she never misses watching bollywood movie.
“Though I am a fan of films made in the seventies and eighties, I am not choosy. I watch any film that has got a decent review. Watching films is a good way to unwind, especially after a hectic week.”